We take happiness seriously
To help ensure a safe and enjoyable experience, we're asking all visitors to limit their visit. We’ll also operating a little differently and since many of these measures are new, and may evolve, we want to be sure visitors are aware of all these changes before they arrive.
Click here to see the changes we've put in place along with our additional terms of entry.
Wear a Mask
As directed by the Victorian Government, everyone aged 8+ will be required to wear a fitted face mask. If you have an exemption from wearing a mask, you will be required to present this to our staff prior to entry.
Stay Home if Unwell
Stay home if you feel any symptoms of illness. Visit us when you are well again. Please contact us should you need to amend your booking.
Before leaving home, please check our website and social media pages for the latest information.
Online Booking Recommended
To help ensure a safe and enjoyable experience, we're operating under a timed-entry system until further notice.
Visitor numbers are limited so please book online to ensure you don't miss out. Limited on-site tickets are subject to availability.
All visitors will need to check-in upon arrival for contact tracing purposes.
Visitors aged 16+ must be fully vaccinated to enter, unless they have a medical exemption. Upon arrival, please have your proof of COVID-19 vaccination or medical exemption to show a staff member.
We make it compulsory for visitors to use hand sanitiser before entering. Hand sanitiser is provided at the entrance and exit – and in several other locations around the centre.
Give Some Space
Keep your distance from all other groups throughout your visit and ensure you are practising social distancing at all times.
Keeping It Clean
We have increased our cleaning and disinfecting routines throughout the day, which seek to disinfect high-frequency touch points with hospital-grade disinfectants.
Have some questions?
You can find our FAQs here!
Handy to Know
At Rabbit Hole we always want your visit to be as enjoyable as possible, whatever your plans. Gathered below is some useful information on where to find things such as toilets, nursery rooms or lost property.
Come and join us on a journey to wonderland!