We take happiness seriously

Learn what you can expect during your next visit and be sure to check back here as information is updated often.

Click here to see the changes we've put in place along with our additional terms of entry.

Face Mask

As directed by the Victorian Government, wearing a mask remains recommended. We strongly recommend wearing a mask if you are unable to physically distance, such as within enclosed areas and entry or exit points.

Stay Home if Unwell

Stay home if you feel any symptoms of illness. Visit us when you are well again. Please contact us should you need to amend your booking.

Be Updated

Before leaving home, please check our website and social media pages for the latest information.

Sanitise Hands

We make it compulsory for visitors to use hand sanitiser before entering. Hand sanitiser is provided at the entrance and exit – and in several other locations around the centre.

Give Some Space

Keep your distance from all other groups throughout your visit and ensure you are practising social distancing at all times.

Keeping It Clean

We have increased our cleaning and disinfecting routines throughout the day, which seek to disinfect high-frequency touch points with hospital-grade disinfectants.

Have some questions?

You can find our FAQs here!

FAQs

Handy to Know

At Rabbit Hole we always want your visit to be as enjoyable as possible, whatever your plans. Gathered below is some useful information on where to find things such as toilets, nursery rooms or lost property.

Guest Services

Socks Only

Lost property

If you realise you have lost something at Rabbit Hole while you are still in the centre, go to Guest Services. Everything that is found during the day is brought here. And if you find something that someone else has lost, we would naturally appreciate it if you could hand it in at Ticket Office.

If you discover that you have lost something a few days after your visit, please contact us on (03) 8657 2638 or by email: enquries@rabbitholeplaycentre.com.au. You can also visit the lost property at the Main Entrance.

Rabbit Hole understands that every lost item is very important to each individual and we will contact you if we believe we have found your item or need any further details. While we can't take responsibility for any items left at Rabbit Hole, please be assured that we will do our best to search for your lost item.

Quieter days

Rabbit Hole is a fun place to be with a hive of activity, however we understand that some families may have to plan their day more carefully to ensure there is some quiet time and space to relax.

Whilst everyone is welcome every day of the week, if you prefer less crowds, the quieter days are likely to be from Monday to Friday.

We encourage Carers to bring their own noise cancellation headphones, ear plugs or devises to help people who are unable to cope with the noise generated at busy places. Noise cancellation headphones are available from our Guest Services if you forget to bring your own.

Eat & Shop

The Lollishop

The Lollishop is the perfect place to compliment your Rabbit Hole experience. We have a fantastic selection of gifts and toys for you to choose from. From educational toys to the latest and greatest superheroes, our range of unique and intriguing gifts are sure to draw the happiest of smiles on your little person’s face.

Cafe

Opened daily from 9.30am to 4.30pm, offering light bites to full meals, hot and cold drinks, barista made coffees and plenty of healthy selections too!

We cater for special dietary needs as well as including a range of vegetarian. If you have food allergies or food intolerances, please talk to a friendly staff member about which options fit your specific requirements.

Have a look at our menu here.

Safety & Wellbeing

Rules for safety, wellbeing and order

Rabbit Hole aims to ensure that you feel safe and secure as our guest. To make this easier Rabbit Hole has compiled some rules on safety, wellbeing and order that you need to be aware of as a guest.

COVID information

In line with Victorian Government guidelines, we have a new range of health and safety measures in place. Read More

Safety

As a guest you should always ...

follow the applicable safety measures or instructions given by staff
children must comply with the instructions and height requirements displayed at each play area for theirs and your own safety & to avoid injury
be responsible for yourself, the people who accompany you and children or individuals who are in your care.
actively supervise children at all times
use all equipment appropriately
please do not leave valuables unattended. Lockers are available for use subject to availability.

As a guest you must never...

knowingly expose yourself or anyone else to danger, for example by bypassing safety practices.
Conduct yourself in a manner appropriate for a family-friendly environment

Wellbeing

In Rabbit Hole...

we always wear socks
we do not bring pets into the park (except for guide dogs and assistance dogs)

Order

To maintain order in Rabbit Hole guests may not ...

bring alcoholic drinks or drugs into the centre
act in a clearly intoxicated manner
try to “jump” queues
try to cheat with wristbands or tickets
violate laws or local regulations
use offensive behaviour, rough play, vandalise or intentionally cause damage
disturb public order or oppose the efforts of Rabbit Hole or the police to maintain order
break any agreement you have entered with Rabbit Hole.

Accessibility

Accessibility for wheelchairs and strollers

Rabbit Hole has an easy-to-follow path system, with access for people using wheelchairs and strollers.

Accessible Toilets

Look for the pink arch, there is a parent’s room with a changing table and microwave oven for warming baby food. Right next door, there is also a changing table in the larger than-standard accessible toilet with more space to meet the needs of people with a disability.

Parking

Locker Storage

Donations

Rabbit Hole is committed to helping build a better world, and we are proud to support many worthwhile charitable causes and events.

We receive hundreds of requests for support each year and so we’re unfortunately unable to accommodate all applicants, but we help as many as we can. To be considered for a donation or sponsorship, please follow the guidelines below.

Your organisation must be based in the state of Victoria
An organisation is eligible to receive only one donation item per year
Requests must be made in writing on the official letter head of the charity or organisation and must be signed by an office holder or person of responsibility in that organisation
Email applications to enquiries@rabbitholeplaycentre.com.au (Att: Donations)
This year we have allocated our donation budget to local organisations within a 10km radius from our postcode

Come and join us on a journey to wonderland!

Let your imagination take you away.

Download Map

A Safe Visit