Rabbit Hole is open from 9.30am to 5.00pm
Timed tickets are in place, and we are asking visitors to limit their visit to 210 minutes. You are welcome to come in at any time during the session time however we recommend you arrive on time, so you don't miss out on the FUN!
Children under the age of fourteen years must be accompanied by an adult at all times.
Absolutely! For hygiene reasons and to keep our centre clean, we’ll wipe down the wheels of your pram upon entry.
Our playcentre is suitable for toddlers to teens!
We’re a shoe-free centre for both adults and kids because we want to keep the floors safe for our little crawlers. We’ve even made a whole room just for shoes – so don’t forget to pack a pair of socks when visiting!
Socks are a must for all who enter Rabbit Hole. If you forget, that’s ok, you can purchase a pair from the Ticket Office at entry.
We actually encourage adults to join in the fun and follow their kids on adventures down the slides and climbing frames. Playing together is the best!
Gift vouchers are available to purchase at Ticket Office or you can purchase them online. Buy Now
Unfortunately, unless you have a party booking where your NUT-FREE cake is served in the private party room you cannot bring your own cake into the centre
Although Rabbit Hole staff are trained to monitor the play areas and encourage safe play the ultimate responsibility for supervision of the children remains that of the parents or guardians
Click here to get tickets
Yes, all visitors will need a ticket to enter except children under 12 months.
Yes, we cannot stress this enough. Due to limited tickets available, please plan ahead and book online prior to your visit to avoid disappointment. Walk-ins are welcomed however we can't guarantee entry if centre capacity has been reached.
Timed entry helps us manage a safe environment within our spaces and ensure the best possible experience for visitors.
There are two play sessions - 9.30am to 1.00pm and 1.30pm to 5.00pm. You are welcomed to come in at any time during the session time however please remember that the centre is closed at 1pm for 30 minutes for cleaning and disinfecting.
Children are free of charge until the age of 1. Children ticket prices apply to all children 1 to 12 years of age. At 13 years old, an adult ticket can be purchased.
Rabbit Hole offers the same price on our website as we do in person at Rabbit Hole
Tickets are for sessional play only. We offer two sessions commencing at 9.30am to 1.00pm and 1.30pm to 5.00pm
Yes, a ticket is required for all visitors except for children under 12 months of age. Adult tickets are free entry.
We sure do offer a mother’s / father’s group discount price on weekdays (public/school holidays excluded) for groups of five or more. The price is reduced to $13 per child. Bookings are essential, so if you have a date in mind please give us a call on 8657 2638, to secure your spot.
Of course, to rebook your visit please contact our bookings team by emailing firstname.lastname@example.org.
Unfortunately we are operating with strict capacity limits. If the day you want to attend is showing as sold out online then no additional tickets are available and will not be available at the gate. We strongly encourage you to plan ahead and book online prior to your visit to avoid disappointment.
Typically, we do release tickets 3 months in advance . If the date you’d like to visit is more than 90 days away, please revisit the website closer to the date you’d like to book.
Services & Facilities:
Lockers are available for hire at $2.00. Lockers are located in our Shoe Room next to Guest Services at the main entrance.
Look for the pink arch, there is a parent’s room with a changing table and microwave oven for warming baby food. Right next door, there is also a changing table in the larger than-standard toilet.
We offer free WiFi to all of our patrons.
Yes, we are fully air-conditioned including a unit in each party room! We want to make sure we keep families cool while hopping around the playcentre.
Rabbit Hole accepts Mastercard, Visa and UnionPay.
Our café offers a wide variety of delicious food and drink options, including burgers, salads, focaccias, pizzas and fish and chips, as well as barista-made coffee, juices, and smoothies. We also provide vegetarian, halal and gluten-free alternatives. Please notify staff of your dietary requirements. View our menu
You are not permitted to bring in food and drink. Guests with the following dietary requirements are exempt from this policy: guests with allergies, infants and babies and pre booked education groups. You can bring in bottled water.
Yes, we are! Please notify a staff member if you have any allergy or dietary requirements.
All birthday packages include 10 kids including the birthday child. You can have less kids attend the party if you like, however the price will remain the same and 10 kids will still be catered for, so this is sometimes a nice way to cater for the grown ups too.
Due to multiple parties being scheduled on one day, use of your private party room is strictly limited to 1.5 hours. So long as the party before yours does the right thing and finishes on time, the room are cleaned and sanitised in hope that we can bring you through 15 minutes prior to the start time of your party so you can setup before your guests come through.
A week leading up to your event, please complete the online form to confirm your guestlist and food selection. Food orders close every Tuesday at 2pm.
We require a minimum of 7 days to prepare for your event.
Unfortunately, we are unable to extend the room hire - usage of the party room is for 90 minutes plus 15 minutes set up time. However, a reserved table is provided for an extra 90 minutes in the general area.
We have limits on the number of party guest in our party rooms. Our standard rooms can accommodate 20 children comfortably. If you have a large number of adults attending we kindly ask them to wait outside the party room, however they are welcome to make use of the rooms while the kids are busy playing.
Yes, you are welcome to decorate the party room but we ask that only Blu Tac is used on the walls. Helium balloons will need to be tied down with an appropriate weighty object. No glitter, sparkles, glassware, confetti or balloons filled with confetti.
We do not allow any outside food or drinks, with the exception of baby food, children's drink bottles, lolly bags and your birthday cake.
All outside entertainment needs to be approved by management
Yes, the majority of our guests choose to add a drinks tab to their party package. We allow you to choose what drinks you want to include and whether you want the tab to be unlimited or capped at a certain dollar amount. Alternatively, you can ask your guests to purchase their own drinks. It's totally up to you - just let us know when you confirm your final guest numbers.
Of course, if you would like your infant to participate and be catered for, they will be charged as a child otherwise no fee will be applied.
Generally food is served 30 minutes from the party start time. Adult platters are served right after the kids meals.
Yes. We recommend adding some food for your adult guests and have a range of savoury and sweet platter. Platters need to be pre-ordered so please let us know when confirming your party details.
We sure do! You can pick a hard copy version from our guest services at the main entrance or download your invitations from the booking confirmation email you will receive.