General:
Rabbit Hole is open from 9.30am to 5.00pm
Timed tickets are in place, and we are asking visitors to limit their visit to 210 minutes. You are welcome to come in at any time during the session time however we recommend you arrive on time, so you don't miss out on the FUN!
Children under the age of fourteen years must be accompanied by an adult at all times.
Absolutely! For hygiene reasons and to keep our centre clean, we’ll wipe down the wheels of your pram upon entry.
Our playcentre is suitable for toddlers to teens!
We’re a shoe-free centre for both adults and kids because we want to keep the floors safe for our little crawlers. We’ve even made a whole room just for shoes – so don’t forget to pack a pair of socks when visiting!
Socks are a must for all who enter Rabbit Hole. If you forget, that’s ok, you can purchase a pair upon entry.
We actually encourage adults to join in the fun and follow their kids on adventures down the slides and climbing frames. Playing together is the best!
Gift vouchers are available to purchase at Ticket Office or you can purchase them online.
Unfortunately, unless you have a party booking where your NUT-FREE cake is served in the private party room you cannot bring your own cake into the centre
Although Rabbit Hole staff are trained to monitor the play areas and encourage safe play the ultimate responsibility for supervision of the children remains that of the parents or guardians
Please see our parties page for all FAQ. Click here
Tickets:
Yes, all visitors will need a ticket to enter except children under 12 months.
Yes, we cannot stress this enough. Due to limited tickets available, please plan ahead and book online prior to your visit to avoid disappointment. Walk-ins are welcomed however we can't guarantee entry if centre capacity has been reached.
There are two play sessions - 9.30am to 1.00pm and 1.30pm to 5.00pm. You are welcomed to come in at any time during the session time however please remember that the centre is closed at 1pm for 30 minutes for cleaning and disinfecting.
Children are free of charge until the age of 1. Children ticket prices apply to all children 1 to 12 years of age. At 13 years old, an adult ticket can be purchased.
Rabbit Hole offers the same price on our website as we do in person at Rabbit Hole
Tickets are for sessional play only. We offer two sessions commencing at 9.30am to 1.00pm and 1.30pm to 5.00pm
Yes, a ticket is required for all visitors except for children under 12 months of age. Adult tickets are free entry.
We sure do offer a mother’s / father’s group discount price on weekdays (public/school holidays excluded) for groups of five or more. The price is reduced to $13 per child. Bookings are essential, so if you have a date in mind please give us a call on 8657 2638, to secure your spot.
Of course, to rebook your visit please contact our bookings team by emailing bookings@rabbitholeplaycentre.com.au.
Unfortunately we are operating with strict capacity limits. If the day you want to attend is showing as sold out online then no additional tickets are available and will not be available at the gate. We strongly encourage you to plan ahead and book online prior to your visit to avoid disappointment.
Typically, we do release tickets 3 months in advance . If the date you’d like to visit is more than 90 days away, please revisit the website closer to the date you’d like to book.
Services & Facilities:
Lockers are available for hire at $2.00. Lockers are located in our Shoe Room next to Guest Services at the main entrance.
Look for the pink arch, there is a parent’s room with a changing table and microwave oven for warming baby food. Right next door, there is also a changing table in the larger than-standard toilet.
We offer free WiFi to all of our patrons.
Yes, we are fully air-conditioned including a unit in each party room! We want to make sure we keep families cool while hopping around the playcentre.
Yes we do, however cashless payments is preferred
Cafe/Food:
Our café offers a wide variety of delicious food and drink options, including burgers, salads, focaccias, pizzas and fish and chips, as well as barista-made coffee, juices, and smoothies. We also provide vegetarian, halal and gluten-free alternatives. Please notify staff of your dietary requirements. View our menu
You are not permitted to bring in food and drink. Guests with the following dietary requirements are exempt from this policy: guests with allergies, infants and babies and pre booked education groups. You can bring in bottled water.
Yes, we are! Please notify a staff member if you have any allergy or dietary requirements.
