General:

What are the opening hours?

Rabbit Hole is open from 9.30am to 5.00pm

How long can I stay at Rabbit Hole for?

Timed tickets are in place, and we are asking visitors to limit their visit to 210 minutes. You are welcome to come in at any time during the session time however we recommend you arrive on time, so you don't miss out on the FUN!

Can my children visit Rabbit Hole on their own?

Children under the age of fourteen years must be accompanied by an adult at all times.

Am I able to bring my pram inside the centre?

Absolutely! For hygiene reasons and to keep our centre clean, we’ll wipe down the wheels of your pram upon entry.

What ages are suitable for play?

Our playcentre is suitable for toddlers to teens! 

Why no outside shoes?

We’re a shoe-free centre for both adults and kids because we want to keep the floors safe for our little crawlers. We’ve even made a whole room just for shoes – so don’t forget to pack a pair of socks when visiting! 

Can I still enter if I have forgotten to bring socks?

Socks are a must for all who enter Rabbit Hole. If you forget, that’s ok, you can purchase a pair upon entry.

Can adults play on the equipment too?

We actually encourage adults to join in the fun and follow their kids on adventures down the slides and climbing frames. Playing together is the best!

Do you have gift vouchers?

Gift vouchers are available to purchase at Ticket Office or you can purchase them online. Buy Now

Can I bring a birthday cake into the centre?

Unfortunately, unless you have a party booking where your NUT-FREE cake is served in the private party room you cannot bring your own cake into the centre

Do I need to supervise my child when visiting Rabbit Hole?

Although Rabbit Hole staff are trained to monitor the play areas and encourage safe play the ultimate responsibility for supervision of the children remains that of the parents or guardians

I have a question about my party?

Please see our parties page for all FAQ. Click here

Tickets:

How do I book a ticket?

Click here to get tickets

Do I need a ticket to enter?

Yes, all visitors will need a ticket to enter except children under 12 months.

Do I need to pre-book a ticket online?

Yes, we cannot stress this enough. Due to limited tickets available, please plan ahead and book online prior to your visit to avoid disappointment. Walk-ins are welcomed however we can't guarantee entry if centre capacity has been reached.

Why are the tickets timed?

Timed entry helps us manage a safe environment within our spaces and ensure the best possible experience for visitors.

What are the session times?

There are two play sessions - 9.30am to 1.00pm and 1.30pm to 5.00pm. You are welcomed to come in at any time during the session time however please remember that the centre is closed at 1pm for 30 minutes for cleaning and disinfecting.

How old does my child need to be to receive free of charge entry?

Children are free of charge until the age of 1. Children ticket prices apply to all children 1 to 12 years of age. At 13 years old, an adult ticket can be purchased.

Is the price at the gate the same as tickets purchased online?

Rabbit Hole offers the same price on our website as we do in person at Rabbit Hole

Are the tickets valid for unlimited play or restricted to a time frame?

Tickets are for sessional play only. We offer two sessions commencing at 9.30am to 1.00pm and 1.30pm to 5.00pm

Do adults need a ticket to enter?

Yes, a ticket is required for all visitors except for children under 12 months of age. Adult tickets are free entry.

Do you offer special prices for Mother/ Father Groups?

We sure do offer a mother’s / father’s group discount price on weekdays (public/school holidays excluded) for groups of five or more. The price is reduced to $13 per child. Bookings are essential, so if you have a date in mind please give us a call on 8657 2638, to secure your spot.

I've booked the wrong date to visit, can I change this?

Of course, to rebook your visit please contact our bookings team by emailing bookings@rabbitholeplaycentre.com.au. 

The day I want to attend is sold out, can I get a ticket at the gate?

Unfortunately we are operating with strict capacity limits. If the day you want to attend is showing as sold out online then no additional tickets are available and will not be available at the gate. We strongly encourage you to plan ahead and book online prior to your visit to avoid disappointment.

 
How far in advance are tickets released?

Typically, we do release tickets 3 months in advance . If the date you’d like to visit is more than 90 days away, please revisit the website closer to the date you’d like to book.

 

Services & Facilities:

Do you have lockers to store personal items at Rabbit Hole?

Lockers are available for hire at $2.00. Lockers are located in our Shoe Room next to Guest Services at the main entrance. 

Where can I find lost & found at Rabbit Hole?
If you've lost or found something, please visit Guest Services in the main entrance or you can give the team a call on (03) 8657 2638
Are there any parent's room?

Look for the pink arch, there is a parent’s room with a changing table and microwave oven for warming baby food. Right next door, there is also a changing table in the larger than-standard toilet.

Does Rabbit Hole have access to free WiFi?

We offer free WiFi to all of our patrons.

Is the centre air conditioned?

Yes, we are fully air-conditioned including a unit in each party room! We want to make sure we keep families cool while hopping around the playcentre.

Can I pay by cash?

Yes we do, however cashless payments is preferred

Cafe/Food:

What food do you offer at the café?

Our café offers a wide variety of delicious food and drink options, including burgers, salads, focaccias, pizzas and fish and chips, as well as barista-made coffee, juices, and smoothies. We also provide vegetarian, halal and gluten-free alternatives. Please notify staff of your dietary requirements. View our menu 

Can I bring my own lunch to Rabbit Hole?

You are not permitted to bring in food and drink. Guests with the following dietary requirements are exempt from this policy: guests with allergies, infants and babies and pre booked education groups. You can bring in bottled water.

Are you an Allergy Aware centre?

Yes, we are! Please notify a staff member if you have any allergy or dietary requirements.

Private Venue Hire

When is the centre available for hire?

Outside of our regular trading hours, Rabbit Hole can exclusively be hired for your guests for three WHOLE hours, commencing at 6.00pm to 9.00pm. 

What is included in a private hire?
  • 3 hours exclusive use of our Rabbit Hole venue
  • Flexible space with various options for setup
  • Rabbit Hole team members on hand to assist
  • Clean up after the party
  • Use of toddler, Rockwall climb and main play area
  • The option of self-cater with food and non-alcoholic drinks
  • Access to our sensory floor disco room. 
  • $500 for an additional 30 minutes
Can I do a walk through before booking?

Yes of course! You can request for a tour of our venue after submitting an enquiry. Alternatively, you can come visit us during our opening hours.

Do I have to put down a security bond?

Yes, a bond is required for all bookings. The security bond will be fully returned within 48 hours after the hire given there were no damages and excess cleaning was unnecessary. We also hold onto your card details until after the event and will not charge it unless it is your preferred payment.

Do you have cancellation fees?

Unfortunately yes. All 50% deposits are non-refundable. Once your date is confirmed and your deposit taken, we are committed to YOUR event. We do not consider any other bookings despite the requests we might get.

When is my booking confirmed and what are the payment options?

Once you have a date in mind please contact us. A 50% deposit will be required to secure your booking. The remaining balance is due 7 days before your event. We will send you a friendly reminder as well as email you to finalise any event dates. Please note a security bond ($500) is also payable at time of booking, together with a signed booking form.  

Do you offer catering?

Unfortunately, we do not offer catering. External caterers may be used provided there is prior arrangement with Rabbit Hole. 

Can I bring alcohol?

Our venue is not a licensed venue – please obtain an appropriate liquor license should you intend to serve alcohol to your guests and let us know at the time of booking.

Is there a smokers area?

Rabbit Hole is a non-smoking venue. It is an offence to smoke within 4 metres of a building's entrance. It is the Host's responsibility to be familiar with the Smoking Management Plan and to alert guests. Click here for more information.

Can I hang things on the walls?

Adhesives, pins, or any items or materials of similar types are not permitted to affix decorations to ceilings, fans, walls, windows or floors. Decorations are to be temporarily fixed with blu‐tac only (no sticky tape).

What events can I hold in the venue?

Our venue can suit a range of events including christenings, team building days, family or birthday celebrations just to name a few! Rabbit Hole does not hire the venue to the public for 18th or 21st Birthday parties.

Is anything banned at the venue?
  • No glass is permitted on the venue due to safety reasons
  • No open fires, smoke machines, naked flames (this includes candles and kerosene lamps)
  • No release of helium balloons
  • No confetti, glitter or party-poppers
  • Our venue cannot be hired for 18th and 21st birthday celebrations
  • No food with nuts including birthday cakes and food containing nuts on a grazing table
  • No cooking on site
Can we organise a drinks tab?

Yes, the majority of our guests choose to add a drinks tab. We allow you to choose what drinks you want to include and whether you want the tab to be unlimited or capped at a certain dollar amount. Alternatively, you can ask your guests to purchase their own drinks. We can also arrange a barista to be present on the night for coffees and teas at an additional cost. It's totally up to you - just let us know. 

Do we have Public Liability insurance?

yes, up to 20mil!

Can I bring in any external entertainers?

Yes, external entertainers are welcomed! Please inform our staff that you will be organising entertainers at the time of booking.

Since it's a private hire, do I still have to take off my shoes?

As we are a shoes-free centre, we do ask all guests to remove their shoes upon entry. This is done to maintain high levels of cleanliness and ensure that all our guests, especially the little ones, can have a safe yet enjoyable time.

When can I come in to set up for my private hire?

You’re more than welcome to come in at 5.30pm to set up for your private hire. Please note set up is not permitted during our standard operational hours.