General:

What are the opening hours?

Rabbit Hole is open from 9.30am to 5.00pm

How long can I stay at Rabbit Hole for?

Timed tickets are in place, and we are asking visitors to limit their visit to 210 minutes. You are welcome to come in at any time during the session time however we recommend you arrive on time, so you don't miss out on the FUN!

Can my children visit Rabbit Hole on their own?

Children under the age of fourteen years must be accompanied by an adult at all times.

Am I able to bring my pram inside the centre?

Absolutely! For hygiene reasons and to keep our centre clean, we’ll wipe down the wheels of your pram upon entry.

What ages are suitable for play?

Our playcentre is suitable for toddlers to teens! 

Why no outside shoes?

We’re a shoe-free centre for both adults and kids because we want to keep the floors safe for our little crawlers. We’ve even made a whole room just for shoes – so don’t forget to pack a pair of socks when visiting! 

Can I still enter if I have forgotten to bring socks?

Socks are a must for all who enter Rabbit Hole. If you forget, that’s ok, you can purchase a pair from the Ticket Office at entry.

Can adults play on the equipment too?

We actually encourage adults to join in the fun and follow their kids on adventures down the slides and climbing frames. Playing together is the best!

Do you have gift vouchers to purchase?

Gift vouchers are available to purchase at Ticket Office or you can purchase them online. Buy Now

Can I bring a birthday cake into the centre?

Unfortunately, unless you have a party booking where your NUT-FREE cake is served in the private party room you cannot bring your own cake into the centre

Do I need to supervise my child when visiting Rabbit Hole?

Although Rabbit Hole staff are trained to monitor the play areas and encourage safe play the ultimate responsibility for supervision of the children remains that of the parents or guardians

Tickets:

How do I book a ticket?

Click here to get tickets

Do I need a ticket to enter?

Yes, all visitors will need a ticket to enter except children under 12 months.

Do I need to pre-book a ticket online?

Yes, we cannot stress this enough. Due to limited tickets available, please plan ahead and book online prior to your visit to avoid disappointment. Walk-ins are welcomed however we can't guarantee entry if centre capacity has been reached.

Why are the tickets timed?

Timed entry helps us manage a safe environment within our spaces and ensure the best possible experience for visitors.

What are the session times?

There are two play sessions - 9.30am to 1.00pm and 1.30pm to 5.00pm. You are welcomed to come in at any time during the session time however please remember that the centre is closed at 1pm for 30 minutes for cleaning and disinfecting.

How old does my child need to be to receive free of charge entry?

Children are free of charge until the age of 1. Children ticket prices apply to all children 1 to 12 years of age. At 13 years old, an adult ticket can be purchased.

Is the price at the gate the same as tickets purchased online?

Rabbit Hole offers the same price on our website as we do in person at Rabbit Hole

Are the tickets valid for unlimited play or restricted to a time frame?

Tickets are for sessional play only. We offer two sessions commencing at 9.30am to 1.00pm and 1.30pm to 5.00pm

Do adults need a ticket to enter?

Yes, a ticket is required for all visitors except for children under 12 months of age. Adult tickets are free entry.

Do you offer special prices for Mother/ Father Groups?

We sure do offer a mother’s / father’s group discount price on weekdays (public/school holidays excluded) for groups of five or more. The price is reduced to $13 per child. Bookings are essential, so if you have a date in mind please give us a call on 8657 2638, to secure your spot.

I've booked the wrong date to visit, can I change this?

Of course, to rebook your visit please contact our bookings team by emailing bookings@rabbitholeplaycentre.com.au. 

The day I want to attend is sold out, can I get a ticket at the gate?

Unfortunately we are operating with strict capacity limits. If the day you want to attend is showing as sold out online then no additional tickets are available and will not be available at the gate. We strongly encourage you to plan ahead and book online prior to your visit to avoid disappointment.

 
How far in advance are tickets released?

Typically, we do release tickets 3 months in advance . If the date you’d like to visit is more than 90 days away, please revisit the website closer to the date you’d like to book.

 

Services & Facilities:

Do you have lockers to store personal items at Rabbit Hole?

Lockers are available for hire at $2.00. Lockers are located in our Shoe Room next to Guest Services at the main entrance. 

Where can I find lost & found at Rabbit Hole?
If you've lost or found something, please visit Guest Services in the main entrance or you can give the team a call on (03) 8657 2638
Are there any parent's room?

Look for the pink arch, there is a parent’s room with a changing table and microwave oven for warming baby food. Right next door, there is also a changing table in the larger than-standard toilet.

Does Rabbit Hole have access to free WiFi?

We offer free WiFi to all of our patrons.

Is the centre air conditioned?

Yes, we are fully air-conditioned including a unit in each party room! We want to make sure we keep families cool while hopping around the playcentre.

I don’t have any cash, can I pay by card?

Rabbit Hole accepts Mastercard, Visa and UnionPay.

Cafe/Food:

What food do you offer at the café?

Our café offers a wide variety of delicious food and drink options, including burgers, salads, focaccias, pizzas and fish and chips, as well as barista-made coffee, juices, and smoothies. We also provide vegetarian, halal and gluten-free alternatives. Please notify staff of your dietary requirements. View our menu 

Can I bring my own lunch to Rabbit Hole?

You are not permitted to bring in food and drink. Guests with the following dietary requirements are exempt from this policy: guests with allergies, infants and babies and pre booked education groups. You can bring in bottled water.

Are you an Allergy Aware centre?

Yes, we are! Please notify a staff member if you have any allergy or dietary requirements.

Booked Parties:

What's the minimum number of people per party?

All birthday packages include 10 kids including the birthday child. You can have less kids attend the party if you like, however the price will remain the same and 10 kids will still be catered for, so this is sometimes a nice way to cater for the grown ups too.

How long does my party go for?

Due to multiple parties being scheduled on one day, use of your private party room is strictly limited to 1.5 hours. So long as the party before yours does the right thing and finishes on time, the room are cleaned and sanitised in hope that we can bring you through 15 minutes prior to the start time of your party so you can setup before your guests come through.

Where can I access the kid's menu and adult platter options?

Click here to view the Kid's Menu and Adult Platters

 

How soon do I have to confirm my booking, guests attending and menu options?

A week leading up to your event, please complete the online form to confirm your guestlist and food selection. Food orders close every Tuesday at 2pm.

What time should I arrive for my party?
We kindly ask you to arrive no more than 15 minutes prior to your party to set up. This is to make sure we have enough time between parties for guests to leave and for our staff to clean the space. 
I’m unsure of the number of guests can I confirm on the day?

We require a minimum of 7 days to prepare for your event.

Can we stay in the party room longer than the allocated time?

Unfortunately, we are unable to extend the room hire - usage of the party room is for 90 minutes plus 15 minutes set up time.  However, a reserved table is provided for an extra 90 minutes in the general area.

How many adults can I have at the party?

We have limits on the number of party guest in our party rooms. Our standard rooms can accommodate 20 children comfortably. If you have a large number of adults attending we kindly ask them to wait outside the party room, however they are welcome to make use of the rooms while the kids are busy playing. 

Do you supply a birthday cake?
Birthday cakes are not included in our packages. You're more than welcome to bring your own NUT-FREE birthday cake. Please note that sparklers are not permitted due to fire danger. 
Can we bring in our own decorations?

Yes, you are welcome to decorate the party room but we ask that only Blu Tac is used on the walls. Helium balloons will need to be tied down with an appropriate weighty object. No glitter, sparkles,  glassware, confetti or balloons filled with confetti.

Can we bring our own food and drinks?

We do not allow any outside food or drinks, with the exception of baby food, children's drink bottles, lolly bags and your birthday cake. 

Can I organise external entertainers?

All outside entertainment needs to be approved by management

Can we organise a drinks tab?

Yes, the majority of our guests choose to add a drinks tab to their party package. We allow you to choose what drinks you want to include and whether you want the tab to be unlimited or capped at a certain dollar amount. Alternatively, you can ask your guests to purchase their own drinks. It's totally up to you - just let us know when you confirm your final guest numbers. 

Do you cater for guests with dietary requirements?
A platter has 10 serves
Can we bring infants to a party?

Of course, if you would like your infant to participate and be catered for, they will be charged as a child otherwise no fee will be applied.

What time is food served during a party?

Generally food is served 30 minutes from the party start time. Adult platters are served right after the kids meals. 

Can we purchase additional food for the adults?

Yes. We recommend adding some food for your adult guests and have a range of savoury and sweet platter. Platters need to be pre-ordered so please let us know when confirming your party details.

Do you supply invitations?

We sure do! You can pick a hard copy version from our guest services at the main entrance or download your invitations from the booking confirmation email you will receive.